Draft for legal review
Draft for legal review. This document has not been reviewed or approved by an Australian lawyer and must not be relied on. Administrator fields shown in square brackets still need to be completed.
Booking and Cancellation Policy
How booking requests, confirmations, changes and cancellations work.
Version v0.1-draft · [Administrator to complete: effective date]
Requests
Submitting a request does not confirm a booking. The owner reviews the request and may approve, decline or ask questions. Any required occupancy agreement must be completed before access.
What you are shown before you commit
Space charge, cleaning fee, Quorum service fee, GST treatment, security deposit and total payable are all displayed before you submit a request — never revealed at a final step.
Cancellation windows
Each listing states a cancellation policy: Flexible (free cancellation up to 7 days before start), Moderate (14 days) or Strict (30 days). The listing's stated policy applies.
Changes
Date or duration changes are treated as a new request and need owner approval.
Cancellations by the owner
If an owner cancels a confirmed booking, amounts paid through the platform for that booking are returned in full.